FAQ

How long is processing?

In stock orders can take up to 2 weeks to ship out. Made to order products may take up to 4-6 weeks to ship out.

 

Where do you ship?

Currently, Cocoro Crochet only ships in the United States. International shipping is coming soon! If you would like to ship something outside of the United States, send an email via the contact page.

 

Do you take custom orders?

Yes! Head over to the custom request form. Please note that not all requests will be fulfilled.

 

Why are so many products out of stock?

Crochet takes much time, effort, and materials and because of this, I am not able to keep every item in stock all of the time. Periodically, I update the shop with additional products that are ready for purchase. If there is an item that is out of stock, feel free to submit a custom request through my custom order form for the item and I will happily make it for you.

 

What is your refund/return policy?

Cocoro Crochet does not accept refunds or returns. If there is an issue with your order, please reach out via the contact page and we will do our best to resolve the issue.

 

How can I clean the plushies?

It is recommended that you gently hand wash or spot clean your plushy with cold water and detergent. Lay flat in a well ventilated area to dry.

 

If you have any other questions, please feel free to reach out via email on the contact page!